Business Process Outsourcing (BPO)
BPO services are also known as Business process outsourcing is one of the trendy jobs after students completing their +2 degrees or b.com degrees and they don’t want to study more or want to be a part of their side income this is the best job for those students. It has offered business a platform through which they can handle their process with success without any hassle and major investment.
Since the internet revolution is very advanced for today generation and they led to cascading effects information technology. BPO refers to the practise of using third party services for your business operation that require tuned skills. Many large scale organizations use BPO services for their supply chain system in the early days like softdrinks company manufacturers, however technology plays a crucial role in the world, with so many industries using bpo services in few capacity including banking, financial services and it has enlarge number of growth and opportunities to improved efficiency of both employees and organization.
TYPES OF BPO
- Front office services
It is the process that involves the agents interacting directly with the customers and this kind of service include marketing and customer support.
- Back end services
It defines agents handling internal business process of the company. These generally include administrative business functions like quality assurance, payment processing, and all other human resource functions.
- ONSHORE BPO
It defines the outsourcing process from one firm to another firm whose premises are located in the same country and supply goods from same country.
- OFFSHORE BPO
It defines the outsourcing process from another firm whose industry is located in different country or neighbouring country and supply goods from another country.
- NEARSHORE BPO
Outsourcing to another firm whose premises are located in the neighbouring country is called nearshore bpo services.
CATEGORIES OF BPO
COMMON TYPES OF BPO INCLUDE:-
ITES stands for Information technology enabled services also known as web enabled services or remote services is a variety of separate organizations that improve the workload and work ability of any organization using information technology. The services also include production support analyst, service desk analyst, technical support, call center services like tech Mahindra is providing.
- KPO SERVICES
In this type of outsourcing firm, business hire service providers to perform the particular operations using their modern tools and techniques. Most highly skilled jobs fall under knowledge process outsourcing which include legal processes, data analysis and interpretation, research and development, medical and healthcare field.
- LPO SERVICES
LPO stands for Legal process outsourcing which refers to law firms, in-house legal departments, and other related organizations outsource legal work to other geographic locations for big scale business where the services are quite economical. They also hire paralegals who can perform complex tasks with ease like:-
Perform legal research, legal coding support, drafting patent applications, and creating legal agreements.
- RPO SERVICES
RPO stands for Research process outsourcing which majorly involves research and data analysis process. Those organizations who find along the job themselves difficult and expensive outsource as the job is done by many experts and professionals who are well trained and experienced in their particular field.
WHY SHOULD SOMEONE CHOOSE BPO?
In the age of cloud and digital solutions technology, every organization is depend on internet to do their work operate any kind of activity and for cost cutting in their business hence, bpo services is the one who can easily reduce your cost and do the work in a very effective way by using modern tools and techniques and the ideas of experts and professionals.
The below reasons are the benefits of choosing bpo services:-
- GET WORK DONE BY PROFESSIONALS
By BPO outsourcing services, You can get expert quality work done by professionals and better assurance with your clients and staffing members.
- DECREASED COSTS
Outsourcing redcues costs of labour, when it comes to staffing and training while maintaining their work records in a very efficient way.
- Increased flexibility
BPO increases revenue and more flexibility on your work. Supoose a company is manufacturing 500 units per day, by hiring BPO the same product unit increases to 1000 or more than that within a stipulated time period.
- LESS SECURITY ISSUES
You transactions and warehousing security are very tight by hiring an bpo as they belives on quality and your personal security.